Contact Us
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Customer Service

Have questions regarding your loan, grant, or scholarship? For information on these and other ACPE programs and services, contact us. We’re here for YOU!.
CALL

Monday, Tuesday, Thursday & Friday:
8:30 a.m. - 4:30 p.m.  

Wednesday 10:00 a.m. - 4:30 p.m.

Toll-free: 800-441-2962
Juneau: 907-465-2962
Fax: 907-465-5316
TTY: 907-465-3143

 

EMAIL

ACPE@alaska.gov

If you have an ACPE loan account, please include your 10-digit account reference number (located on all billing statements and correspondence) to allow us to better serve you.

 

 

 

OR WRITE...

General Correspondence:
ACPE
PO Box 110505
Juneau, AK 99811-0505

Payments:
ACPE
P.O. Box 110510
Juneau, AK 99811-0505

 

Outreach, Success Center Services & Other Services

Need assistance completing the FAFSA, researching colleges and careers, or understanding higher education financial aid processes? Visit us at our Success Center!
Success Center Hours

Need assistance completing the FAFSA, researching colleges and careers, or understanding higher education financial aid processes? Visit us at our Success Center!

Monday - Thursday
9:00 a.m. – 12:00 p.m. (Appointment only)
12:00 p.m. – 5:00 p.m. (Walk-ins)
Fridays
9:00 a.m. – 5:00 p.m. (Walk-ins)

The Success Center at UAA One Stop, in the University Center
Monday-Friday
11:00 a.m. - 2:00 p.m.

Toll-free:    800-441-2962, option 4
Anchorage: 907-269-7980

Research
Brian Rae
Assistant Director for Research & Analysis
brian.rae@alaska.gov
Toll-free: 800-441-2962
Juneau:   907-465-2962
AKCIS

Learn how to get access to the Alaska Career Information System (AKCIS) – where you can research Alaska careers and education opportunities – by calling our helpline or sending us an e-mail.

Toll free:     800-441-2962, option 3
Anchorage: 907-269-6929
E-mail: akcis@alaska.gov

Having Technical Difficulties?

If you are experiencing difficulty with the online account services portion of ACPE’s web site visit our Technical Help page.

Frequently Asked Questions

Looking for quick answers? Check out our Frequently Asked Questions for information related to education loans, the Alaska Performance Scholarship, managing your online account, and more.

Need an Accommodation?

Auxiliary aids and services are available upon request to individuals with disabilities. We want to make sure all Alaskans can take full advantage of our wide range of programs and services that promote access to, and success in, postsecondary education. If you are disabled and need assistance accessing our programs or services, please contact our ADA Coordinator,

Worth Barthel worth.barthel@alaska.gov
Voice:  907-465-6671
Fax:     907-465-6839
TTY:   907-465-3143