Having Technical Difficulties?

Due to differences in personal computer security features, browsers, and operating systems, you may experience technical issues with ACPE’s online account services when accessed on certain computers or with certain web browsers. Please use the recommended hardware and software detailed below.

Recommended hardware and software

Operating Systems:

Browsers:

Screen Resolution:

Security Settings:

PDF Reader:

Windows:
    2000
    XP
    Vista

Mac OS:
    X or above

Internet Explorer® 8.0 or above (Win)

Mozilla Firefox 3.5 or above (Win)

Mozilla Firefox 3.0 or above (Mac)

1152 x 864 maximum
800 x 600 minimum

Allow per session cookies

Acrobat® or similar software may be required to view and print PDF files

 

If you encounter technical difficulties ACPE encourages you to do the following:

  1. Ensure your computer is operating one of the recommended browsers.
  2. Clear your browser’s cache (temporary internet files).
  3. Set your browser to accept cookies.
  4. Download the latest version of Adobe Acrobat Reader.

If you have completed the steps listed above, and are still experiencing trouble with ACPE’s web site, submit the trouble ticket below. You must be signed in to submit a trouble ticket. Submitting a trouble ticket will assist ACPE's Technical Development Team to quickly and effectively identify and resolve any technical difficulties you are experiencing.

Do not include sensitive information such as your social security number, in your message.

If you have completed the steps listed above, and are still experiencing trouble with ACPE’s web site log in to your account, and submit a trouble ticket. Submitting a trouble ticket will assist ACPE's Technical Development Team to quickly and effectively identify and resolve any technical difficulties you are experiencing.

 

 Submit Trouble Ticket
 

Please Login to enter a Trouble Ticket.