Customer Service

Have questions regarding your loan, grant, or scholarship? For information on these and other ACPE programs and services, contact us.

We’re here for YOU!.


Monday, Tuesday, Thursday & Friday:
9:00 a.m. - 4:00 p.m.  

Wednesday 10:00 a.m. - 4:00 p.m.

Toll-free: 800-441-2962
Juneau: 907-465-2962
Fax: 907-465-5316
TTY: 800-770-8973




If you have an ACPE loan account, please include your 10-digit account reference number (located on all billing statements and correspondence) to allow us to better serve you.


General Correspondence:
PO Box 110505
Juneau, AK 99811-0505

P.O. Box 110510
Juneau, AK 99811-0505


Success Center Services

Offering FAFSA completion assistance, guidance in researching colleges & careers, and providing information about financial aid and ACPE loan options.

Need an Accommodation?

Auxiliary aids and services are available upon request to individuals with disabilities. We want to make sure all Alaskans can take full advantage of our wide range of programs and services that promote access to, and success in, postsecondary education. If you are disabled and need assistance accessing our programs or services, please contact our ADA Coordinator,

Jamie Oliphant, jamie.oliphant@alaska.gov
Voice:  907-465-6751
Fax:     907-465-5316
TTY:   800-770-8973

Have additional questions?

For information on these and other ACPE programs and services, contact Customer Service at 800-441-2962 (toll-free) during normal business hours.



Having Technical Difficulties?

If you are experiencing difficulty with the online account services portion of ACPE's web site visit our Technical Help page.



Frequently Asked Questions

Looking for quick answers? Check out our Frequently Asked Questions for information related to education loans, the Alaska Performance Scholarship, managing your online account, and more.