ACPE partnered with CampusDoor and American Education Services (AES) to provide Alaskans with education loan processing and servicing for all their student and family loan needs.
The partnership with CampusDoor and AES does not diminish ACPE’s place as Alaska’s trusted resource for education loan financing. The Alaska Student Loan Corporation (ASLC) continues to finance the education loan programs offered through ACPE. The cost-savings resulting from these partnerships allows ACPE to continue offering education loans to Alaskan student and families at the lowest rates possible.
AES is a national student loan servicer, with more than 50 years of experience helping borrowers manage and pay off their education loans. AES is a national leader in providing quality customer service to millions of student loan borrowers. AES provides ACPE education loan borrowers with the following options:
Once your education loans have been transferred to AES, you can contact them using the following information:
AES’s customer service representatives are available Monday through Friday, 3:30 a.m. to 5:00 p.m. AKST. In addition, AES offers 24/7 online and self-service telephone options to manage your loans and schedule electronic payments.
ACPE Customer Service is available to assist you; however, for questions regarding the status of pending applications and disbursement processing, CampusDoor is your first point of contact. For questions regarding the servicing of existing ACPE loans, American Education Services (AES) is your first point of contact.
You can manage your loans at AES anytime by accessing your online account at aesSuccess.org.
Through AES’ online account access you can get an at-a-glance view of your account including the ability to view loan details, see your monthly bill, schedule a payment, and update your address and telephone information. In addition, you will have access to tools and resources so you can stay up-to-date and knowledgeable about your student loans.
Loan payments must be made to AES. You may send your payment to: American Education Services P.O. Box 65093 Baltimore, MD 21264-5093
You also have the option to pay online by setting up an account at aesSuccess.org or over the telephone by calling 800-233-0557. For more information on ways to pay your loan(s) with AES visit aesSuccess.org/manage/repaying_your_loan.
Customers can make a telephone payment anytime, day or night through AES' Interactive Voice Recognition (IVR) system, by calling toll-free 1-800-233-0557. Payments may also be made through a Customer Service Representative, by calling the same number, Monday through Friday, 3:30 a.m. to 5:00 p.m. AKST. You will need your 10-digit AES account number and date of birth on-hand for identification purposes. Be sure to have your bank routing number and account number ready to set up an electronic payment. Customers can schedule up to eight (8) payments per month, up to 180 days in the future. Payments are effective the same day the payment is submitted unless a future date is selected. For more information on ways to pay your loan(s) with AES visit aesSuccess.org/manage/repaying_your_loan.
ACPE customers can enroll in AES’ free automatic payment service called Direct Debit by visiting aesSuccess.org. With Direct Debit, AES can electronically withdraw your scheduled monthly payment, along with any additional amount you request, from your bank account, on your scheduled due date, the 1st through the 28th of each month.
You may be eligible to receive a 0.25% interest rate reduction on your alternative loans by authorizing AES to automatically deduct qualifying loan payments from a checking or savings account during the in-school, grace, and repayment periods. The reduction will remain in effect as long as qualifying automatic payments continue without interruption and the following conditions are met:
ACPE customers can access AES’ online payment solution and mobile application to make an Electronic Funds Transfer (EFT) payment from a bank account. Customers can schedule up to eight (8) payments up to 180 days into the future. You can make payments effective the same day the payment is submitted or schedule a future date.
AES does not have an online third-party payment service. AES can accept payments from a family member or other individual by mail or phone. For more information on ways to pay your loan(s) with AES visit aesSuccess.org/manage/repaying_your_loan.
AES does not accept debit or credit cards. Payments can be made from a checking or savings account, or by money order.
You do have the option to enroll in AES’ paperless billing and get monthly email reminders when your payment is due. AES’ paperless billing allows you to sign in and pay or view your bill from the secure Account Access link included in the monthly email reminders.
CampusDoor is ACPE’s trusted loan originations partner, from processing loan applications to seeing loans through to disbursement. Starting in early 2022, CampusDoor began processing all new education loan applications offered by ACPE.
The partnership provides Alaskans with new education loan application processing for your supplemental loan needs. Together, ACPE and CampusDoor support Alaskans in funding their education. The Alaska Student Loan Corporation (ASLC) will continue to finance the loans offered through ACPE.
This means that although your loans are funded by ASLC, CampusDoor will process your loan application and be your contact for any questions regarding the application process.
For questions or assistance with your loan application, please contact CampusDoor’s customer service center using the following information:
CampusDoor customer service representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. AKST.
If you have questions regarding the loan application process, you can contact CampusDoor’s dedicated team of experts who can assist you through the application process. CampusDoor customer service representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. AKST.
Once your application is processed and disbursed by CampusDoor, your loan will be transferred to American Education Services (AES) for servicing.
AES will send you a welcome letter that will include your account number and other important information about your account.
A good rule of thumb is to apply as soon as you receive your school's financial aid award letter, showing you'll need a source of funds to pay costs not covered by grants, scholarships, or federal aid.
To keep borrowing costs as low as possible, always exhaust all federal and free aid before taking out an education loan. ACPE strongly recommends you complete the FAFSA (Free Application for Federal Student Aid) to maximize your financial aid package.
You can take out a no-fee ACPE education loan to cover the remaining cost of attendance expenses not met by grants, scholarships, or federal aid. Start by submitting your ACPE loan application and receive an instant credit decision!
Disbursements are scheduled based on your school’s designated disbursement dates for each term of enrollment. Disbursements will be sent directly to your school’s financial aid office prior to the start date of the enrollment period.
If you are applying for an Alaska Education Refinance Loan, funds are sent directly to your lenders to pay off the underlying loans you included in your refinancing loan application.
There are many factors that contribute to your application’s processing time. In general, it can take 1-2 weeks to complete. Your school must certify your enrollment and costs of attendance as part of the application process. Most schools complete this within 3-5 business days; however, there may be delays depending on the time of year and when you submit your application.
Alaska Supplemental Education Loan Program – During the loan application process, you will be asked to choose either full deferment or immediate repayment (flat payment). Your selection will determine when you enter repayment and are required to begin making payments.
Alaska Family Education Loan Program – The Alaska Family Education Loan is a low-cost option for families to help cover education costs and includes an immediate repayment plan. Family members begin making full principal and interest payments while the student is enrolled full-time in school. Payments begin upon final disbursement of the loan and continue until the loan is paid in full. Monthly installments of at least $20 is required; however, payments can be as much as $500 depending on the total amount borrowed.
The repayment type associated with your loan cannot be changed. If you select Immediate Repayment under the Alaska Supplemental Education Loan program, you are required to make the flat payments of $20 monthly.
The Immediate Repayment plan offers the lowest interest rate, which saves you money on interest and keeps your borrowing costs as low as possible. Low monthly payments of $20 are required under this plan. Failure to make the required payments can result in negative consequences including negative credit reporting, default and possible transfer to a collection agency. If you default on your loan, you may jeopardize your ability to get future loans.
Under the Immediate Repayment plan, no deferment or forbearance options are available during the in-school period. Once you transition into standard repayment, options may be available under certain conditions. Contact your servicer for more information.
The minimum monthly payment is at least $20.00 and is based on the amount of your debt, interest rate and the allowable repayment period (how long you have to repay the debt). When a loan is awarded, you will be presented with a Loan Approval Disclosure that provides an estimated payment. There are no prepayment penalties if you choose to pay more than the required amount.
The Alaska Refinance Loan has a minimum monthly payment of at least $100.00 but is based on the amount to repay the loan within the repayment period. Payments can be as much as $500.00 or greater depending on the total amount borrowed.
FinAid.org offers a variety of financial tools to help you manage your college expenses and education loans. Specifically, there is a loan payment calculator that calculates estimated monthly payment.
If you are having trouble making payments on your education loans, your servicer may be able to help. Whether you have federal or alternative education loans, there are a variety of repayment options available to assist you during financial difficulty. Read more about deferment and forbearance on our Loan Repayment page.
Don't wait until your account becomes delinquent or in defaults. If you are unable to make a payment, contact AES, ACPE's trusted loan servicer, as soon as possible to discuss options that could adjust your repayment schedule and lower, or even postpone, your monthly payments.
Student deferments are available on Alaska Education Loans based on qualifying enrollment. Less than full-time enrollment may not defer full-time loans awarded after July 1, 2015. Be sure to notify AES, ACPE's trusted loan servicer, any time your enrollment status changes. If you default, you are no longer eligible for deferments.
Student deferments are not available for the Alaska Refinance Loan and the Family Education Loan.
If you choose Immediate Repayment (Flat Payment) during the application process, student deferments will not be available while you are in school.
Visit the loan repayment page for more information.
In order to receive funding from ACPE, schools must be either:
It is important to know that some schools, such as community colleges, may be Title IV eligible, but may not elect to receive loans from non-federal lenders. Please check with your school's financial aid office verify that they accept non-federal loans before submitting your application to ACPE. For a list of Alaska schools that have been approved to participate in ACPE loan programs, visit https://acpeMO.soa.alaska.gov/Alaska-Postsecondary-Institutions.
No. As long as you're an Alaska resident, you can qualify for an Alaska Education Loan for attendance at a qualifying institution outside the state.
If you are applying for an Alaska Supplemental Education Loan and are attending a participating school physically located in Alaska, you do not need to be an Alaska resident.
If you plan to attend a school outside of Alaska, and use the Alaska Supplemental Education Loan, you must be a resident of Alaska.
If you are applying for a Family Education Loan, you must be a resident of Alaska.
If you are applying for an Alaska Refinance Loan, the primary borrower must be an Alaska resident or
Cosigners for an Alaska Refinance Loan are not required to be a resident of Alaska.
A credit score is a number derived from information in your national credit bureau file, it represents the likelihood that you will be able to repay a loan as required. A credit score does not consider employment or income. Your credit score is based on your previous repayment history, the relationship between available credit and your repayment obligations.
ACPE uses a FICO score, Factual Data. A FICO score is a proprietary credit score, developed by Fair Isaac Company (FICO). FICO scores range from 300-850, the higher the score the better. Read more about credit scores by visiting the Understanding Credit page.
If you don't have a credit history, you can apply with a cosigner who meets the credit history requirement.
A cosigner on a loan assumes responsibility for the loan if the borrower should fail to repay the loan. A cosigner has an independent responsibility to repay the loan and to notify ACPE in the event of changes affecting the cosigner or the student borrower.
ACPE may notify the cosigner of delinquency in repayment, deferments granted, or any repayment agreement that increases the amount due on the loan. You may elect to provide an endorser/cosigner to ensure your application is found to be creditworthy. If you elect to provide an endorser/cosigner in support of your loan request, that person will continue to be a responsible party for the loan even in the event you meet the credit conditions independently.
Amounts vary by enrollment status and degree/certificate program.
For Undergraduate programs:
For Graduate programs:
For Career/Technical Education programs:
For Alaska Refinance Loan
Note: Students can only borrow the amount needed to cover outstanding costs of attendance, as certified by your school. In addition, there are lifetime borrowing maximums in the Loan Limits section of our website.
Default occurs when you fail to make a series of scheduled minimum monthly payments on your education loan account. Defaulting on your education loan has serious consequences and may begin when a loan becomes 180 days past due. Default and delinquency cause long-term damage to your credit record.
If you default on your loan, any or all of the following may happen:
Don't wait until your account becomes delinquent or in default. If you are unable to make a payment, contact AES, ACPE's trusted loan servicer, as soon as possible to discuss options to adjust your repayment schedule and lower, or even postpone your monthly payments.